Do you have questions? Well, we have the answers. Check out the frequently asked questions below regarding FTP Hosting. If you don’t find the answers you’re looking for, please give us a call at 800-862-5965!
What is an FTP site?
An FTP site is simply a storage location somewhere on the Internet where you can quickly and securely upload, download, store, and share any type and size files you would like. The files can be anything from software, movies, drawings, designs, pictures and anything else you can think of. In addition to being able to share files the account holder has the ability to create folders, add users, and control all of the access privileges for the users to the site.
What does FTP mean?
FTP stands for “File Transfer Protocol.” In simple terms, it allows you to send and receive large files via the Internet in a quick, secure fashion. When using FTP you don’t have to worry about the file size or file type because there are no size or type limitations. FTP was specifically designed with the purpose of transferring files over the Internet.
Once I signup, how long does it take to activate my FTP site?
Your FTP site will be activated instantly upon submission of your online order. 5-10 minutes after you have submitted your signup form, you’ll receive an email that gives you a link to the control panel and a user name and password to access it. Once you have this information, you will need to login and create your users for access to the FTP site.
Why should I choose FTPHosting.com as my FTP site hosting company?
We have been a industry leader in FTP hosting since 1995. With our user-friendly interface, it makes uploading/downloading, storing, and sharing your files easy. In addition, you can call in to our friendly support staff which will be happy to assist you with any questions or problems you may have during our normal business hours. We also have knowledge base articles for general questions and problems, that you can view anytime. Our low monthly fees coupled with our service, support, and redundant fiber Internet connections make us the best choice for small, medium, and large businesses.
What are the technical support hours?
You can call our toll-free number and speak to our friendly support specialists during our normal business hours, which are 8 a.m. to 5 p.m. Central Standard Time. You can also chat online with any of our support specialists during normal business and after hours. We also have 24/7 support via email, if you are having problems after normal business hours just send an email to firstname.lastname@example.org.
What happens if I go over my FTP site’s storage limits?
All of our FTP Hosting packages come with “Soft Caps”, which means if you go over your storage limit you are not shut off. Our mission is not to hinder you or your clients’ daily business with limits or cutoffs. Once a month you will receive an email stating that you are over your package limits and you have 7 days to clean up or you will automatically be upgraded to the appropriate package.
What does unlimited bandwidth and unlimited transfers mean?
Unlimited bandwidth means that we do not limit your connection to the FTP server. There are a lot of FTP providers that limit your connection to the FTP server, basically because they do not have enough bandwidth to support their client base. Unlimited transfers means that we do not limit the amount of FTP site traffic you have. There are a lot of FTP providers that give you for example, 5GB of transfers a month. If you go over 5GB of transfer allocated to you, they will charge you a fee for each GB you are over for the month. If you have a lot of site traffic one month, it can end up costing you hundreds of dollars a month.
Will people accessing my FTP site need any special software?
No, we give you 3 options to connect to the FTP site; you can use Internet Explorer, our web based JAVA FTP client, or you can choose to download any FTP client out there. There are a few free FTP clients you can download to give you access to the FTP site and we work with any FTP client software.
How reliable is FTPHosting.com’s network?
We have 99.998% System Uptime. CyberLynk owns and maintains the datacenter and servers where your FTP hosting accounts will be maintained. The whole datacenter has UPS and generator backup.
Do we offer any types of discounts?
Yes, we offer a 5% discount on a 6 month prepayment, and a 10% discount on a 12 month prepayment.
What are the setup costs and hidden fees?
There no setup costs or hidden fees associated with your FTP site.
How can I pay for the service?
You can pay with a credit card or we can invoice you.
Will I receive an invoice?
Yes, you will receive an invoice every month via email or a paper invoice.
Can I purchase a temporary FTP site?
Yes, the shortest time period is one month. You will find that we are much cheaper then carriers such as UPS, FedEx, DHL and the USPS.
Are there any upgrade or downgrade fees?
No, there are no fees associated with downgrading or upgrading your FTP site.
Is there a minimum contract period?
We offer a 30 day money back guarantee, and you can choose to cancel you FTP site at anytime with a 30 day termination notice.
How can I terminate my FTPHosting.com account?
You can terminate your FTPHosting.com account at anytime by either replying to our email invoices we send you, or sending a email to billing@ftphosting,com with your information.
I have multiple user accounts, can one user access another users’ files?
No, if you have mapped each user to their own folder, they will only be able to see what is in the folder they are mapped to. However, you can give access to certain users to the whole FTP site if you would like.
Does your FTP server conform with HIPAA guidelines?
Yes, our service offers 128-bit SSL/TLS encryption and you can also require users to connect to the FTP site only using a secure connection.
Do you allow anonymous logins on your FTP servers?
No, all users are required to enter in a user name and password to access the system.
How do I create and manage all my FTP user names and passwords?
By logging into the Web Based Control Panel; you can create new users, edit passwords, edit permissions, set expiration dates on user accounts, send instructions on how to connect to the FTP site, map users to folders, and create folders.
Can I use my domain name instead of using the IP address or name of the FTP server?
Yes you can. You can follow the simple process in the FTP manual, and call us with any questions that you have. We can also register a domain name for you to use as your FTP site.
What FTP client software is compatible with my FTPHosting.com account?
We are compatible with every FTP client software on the market today.
How many users can upload and download files at the same time?
There is no limit to how many people can be connected to the FTP site at the same time.
Can multiple users log in use the same user name and password at the same time?
Yes, you can have multiple people logged in using the same user name and password at the same time.