| What is an FTP site? |
| An FTP site is simply a storage location somewhere on the Internet
where you can quickly and securely upload, download, store, and share
any type and size files you would like. The files can be anything
from software, movies, drawings, designs, pictures and anything else you
can think of. In addition to being able to share files the account
holder has the ability to create folders, add users, and control all of
the access privileges for the users to the site. |
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| What does FTP mean? |
| FTP stands for "File Transfer Protocol." In simple terms, it
allows you to send and receive large files via the Internet in a quick,
secure fashion. When using FTP you don't have to worry about the
file size or file type because there are no size or type limitations.
FTP was specifically designed with the purpose of transferring files
over the Internet. |
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| Once I signup, how long does it take to activate my FTP site? |
| Your FTP site will be activated instantly upon submission of your
online order. 5-10 minutes after you have submitted your signup
form, you'll receive an email that gives you a link to the control panel
and a user name and password to access it. Once you have this
information, you will need to login and create your users for access to
the FTP site. |
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| Why should I choose FTPHosting.com as my FTP site hosting
company? |
| We have been a industry leader in FTP hosting since 1995. With
our user-friendly interface, it makes uploading/downloading,
storing, and sharing your files easy. In addition, you can call in
to our friendly support staff which will be happy to assist you with any
questions or problems you may have during our normal business hours.
We also have knowledge base articles for general questions and problems,
that you can view anytime. Our low monthly fees coupled with our
service, support, and redundant fiber Internet connections make us the
best choice for small, medium, and large businesses. |
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| What are the technical support hours? |
| You can call our toll-free number and speak to our friendly support
specialists during our normal business hours, which are 8 a.m. to 5 p.m.
Central Standard Time. You can also chat online with any of our
support specialists during normal business and after hours. We
also have 24/7 support via email, if you are having problems after
normal business hours just send an email to
support@ftphosting.com. |
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| What happens if I go over my FTP site's storage limits? |
| All of our FTP Hosting packages come with "Soft Caps", which means
if you go over your storage limit you are not shut off. Our
mission is not to hinder you or your clients daily business with limits
or cutoffs. Once a month you will receive an email stating that
you are over your package limits and you have 7 days to clean up or you
will automatically be upgraded to the appropriate package. |
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| What does unlimited bandwidth and unlimited transfers mean? |
| Unlimited bandwidth means that we do not limit your connection to
the FTP server. There are a lot of FTP providers that limit your
connection to the FTP server, basically because they do not have enough
bandwidth to support their client base. Unlimited transfers means
that we do not limit the amount of FTP site traffic you have.
There are a lot of FTP providers that give you for example, 5GB of
transfers a month. If you go over 5GB of transfer allocated to
you, they will charge you a fee for each GB you are over for the month.
If you have a lot of site traffic one month, it can end up costing you
hundreds of dollars a month. |
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| Will people accessing my FTP site need any special software? |
| No, we give you 3 options to connect to the FTP site; you can use
Internet Explorer, our free web based JAVA FTP client, or you can choose
to download any FTP client out there. There are a few free FTP
clients you can download to give you access to the FTP site and we work
with any FTP client software. |
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| How reliable is FTPHosting.com's network? |
| We have 99.998% System Uptime. All servers are connected to
managed UPS units with 30 minutes of run time. On site natural gas
generator. The generator is started monthly, and can completely
run FTPHosting.com's network. |
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| Do we offer any types of discounts? |
| Yes, we offer a 5% discount on a 6 month prepayment, and a 10%
discount on a 12 month prepayment. |
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| What are the setup costs and hidden fees? |
| There no setup costs or hidden fees associated with your FTP site. |
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| How can I pay for the service? |
| You can pay with a credit card or we can invoice you. |
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| Will I receive an invoice? |
| Yes, you will receive an invoice every month via email or a paper
invoice. |
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| Can I purchase a temporary FTP site? |
| Yes, the shortest time period is one month. You will find that
we are much cheaper then carriers such as UPS, FedEx, DHL and the USPS. |
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| Are there any upgrade or downgrade fees? |
| No, there are no fees associated with downgrading or upgrading your
FTP site. |
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| Is there a minimum contract period? |
| We offer a 30 day money back guarantee, and you can choose to cancel
you FTP site at anytime with a 30 day termination notice. |
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| How can I terminate my FTPHosting.com account? |
| You can terminate your FTPHosting.com account at anytime by either
replying to our email invoices we send you, or sending a email to
billing@ftphosting,com with
your information. |
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| I have multiple user accounts, can one user access another users'
files? |
| No, if you have mapped each user to their own folder, they will only
be able to see what is in the folder they are mapped to. However,
you can give access to certain users to the whole FTP site if you would
like. |
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| Does your FTP server conform with HIPAA guidelines? |
| Yes, our service offers 128-bit SSL/TLS encryption and you can also require
users to connect to the FTP site only using a secure connection. |
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| Do you allow anonymous logins on your FTP servers? |
| No, all users are required to enter in a user name and password to
access the system. |
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| How do I create and manage all my FTP user names and passwords? |
| By logging into the Web Based Control Panel; you can create new
users, edit passwords, edit permissions, set expiration dates on user
accounts, send instructions on how to connect to the FTP site, map users
to folders, and create folders. |
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| Can I use my domain name instead of using the IP address or name
of the FTP server? |
| Yes you can. You can follow the simple process in the FTP
manual, and call us with any questions that you have. We can also
register a domain name for you to use as your FTP site. |
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| What FTP client software is compatible with my FTPHosting.com
account? |
| We are compatible with every FTP client software on the market
today. |
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| How many users can upload and download files at the same time? |
| There is no limit to how many people can be connected to the FTP
site. |
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| Can multiple users use the same user name and password at the
same time? |
| Yes, you can have multiple people logged in using the same user name
and password at the same time. |
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